Shipping & Handling Policy
WE SHIP WORLDWIDE and currently offer four shipping options which are Standard, Expedited and Free Shipping and Free Shipping (by SEA is CIF).
|SHIPPING OPTIONS||EST. DELIVERY|
|Standard Shipping||7-15 Working Days|
|Expedited Shipping - DHL, UPS, FedEx, TNT||8-10 Working Days|
|Free Shipping||15-25 Working days|
|Free Shipping (by SEA is CIF)||5-8 Weeks|
* Working Days = Monday to Friday
International shipping costs are calculated while checking out depending on both the weight of the order and it's destination.
We aim to process and ship all orders by AIR within 2-5 working days after payment. Orders will then take a further 3-7 working days via Express shipping and up to 15 working days via Standard shipping.
Furniture's and some electronic appliances (By SEA) can take 15-30 working days as they have to be inspected to conform with the export quality.
Shipment may require a signature on delivery. If nobody is present at the time of delivery, then your parcel will be taken to your local postal depot and a card will be left with re-delivery / collection instructions.
Orders are usually only held at the depot for 1 week, so we recommend organizing a re-delivery or collection as soon as possible. Any orders returned to us for this reason may incur a re-stocking fee or re-shipment costs.
All Shipment by sea must be collected immediately otherwise they will incur warehouse charges and the importer is responsible for paying these charges.
PS: It is advisable to get a customs broker to handle your cargo by sea.
We will send you a notification to inform that your order has been shipped, but you will not be able to track it's full journey. This service takes about 15-30 working days, however in some countries / circumstances there are delays beyond our control. For in depth details regarding standard delivery time & costs.
UPS, TNT, Fedex, DHL Express Worldwide: Provide a tracking number in which you can follow your orders journey. These deliver between 3-7 working days depending on the order destination. Please note that this service does not ship to PO Boxes or APO/FPO. Please provide all details e.g. Apartment or house number or company address, street name, postal code, city and country, your telephone number and email Address. You may use the "special notes to the seller" space in the shopping cart to give any other details/instructions regarding to your order. We will contact you if you do not provide these information and this may cause further delays.
In other instances, an order may be split into different packages due to: -
- backorder items
- weight restrictions
- Branding of some items or warehouse location
However, we would recommend you break down your order and place several orders if your parcels are more than 5kg. eg. 1kg, 2kg, 3kg, that way you may not incur other charges.
Customs Duties & Tax
Unfortunately we have no control over customs taxes; by law we must declare the parcels contents and value and you are responsible for paying these charges, if any. Duty and tax, anti dumping tax, bonds or LCL Charges vary by country, so we recommend contacting your national customs for more information.Currency Conversion
Our default currency is US Dollars, please select your currency at the top menu, however, note that at checkout, the payment will be processed in US$ (US Dollars). The currency conversion exchange rate at the time of sale depends on your banks conversion rate.