Product Type:

Product Category: Carpets

PROCESSING TIME

We aim to process and ship all orders by AIR within 2-5 working days after payment. Orders will then take a further 3-7 working days via Express shipping and up to 15 working days via Standard shipping.

Furniture's and some electronic appliances (By SEA) can take 15-30 working days as they have to be inspected to conform with the export quality.

Shipment may require a signature on delivery. If nobody is present at the time of delivery, then your parcel will be taken to your local postal depot and a card will be left with re-delivery / collection instructions.

Orders are usually only held at the depot for 1 week, so we recommend organizing a re-delivery or collection as soon as possible. Any orders returned to us for this reason may incur a re-stocking fee or re-shipment costs.

All Shipment by sea must be collected immediately otherwise they will incur warehouse charges and the importer is responsible for paying these charges.

PS: It is advisable to get a customs broker to handle your cargo by sea.

STANDARD SHIPPING

We will send you a notification to inform that your order has been shipped, but you will not be able to track it's full journey. This service takes about 15-30 working days, however in some countries / circumstances there are delays beyond our control. For in depth details regarding standard delivery time & costs.

EXPEDITED SHIPPING

UPS, TNT, Fedex, DHL Express Worldwide: Provide a tracking number in which you can follow your orders journey. These deliver between 3-7 working days depending on the order destination. Please note that this service does not ship to PO Boxes or APO/FPO.  Please provide all details e.g. Apartment or house number or company address, street name, postal code, city and country, your telephone number and email Address. You may use the "special notes to the seller" space in the shopping cart to give any other details/instructions regarding to your order.  We will contact you if you do not provide these information and this may cause further delays.

Separate Packages

In other instances, an order may be split into different packages due to: -

- backorder items

- weight restrictions

- Branding of some items or warehouse location

However, we would recommend  you break down your order and place several orders if your parcels are more than 5kg. eg. 1kg, 2kg, 3kg, that way you may not incur other charges.

Customs Duties & Tax

Unfortunately we have no control over customs taxes; by law we must declare the parcels contents and value and you are responsible for paying these charges, if any. Duty and tax, anti dumping tax, bonds or LCL Charges vary by country, so we recommend contacting your national customs for more information.

Our default currency is US Dollars, please select your currency at the top menu, however, note that at checkout, the payment will be processed in US$ (US Dollars).  The currency conversion exchange rate at the time of sale depends on your banks conversion rate.

Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Goods such as furnitures, art and decorations cannot be returned. 

Additional non-returnable items:
Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)
Book with obvious signs of use
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed on the cost of the order, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Exchanges and associated costs on orders related to buyer’s remorse can be completed at the expense of the buyer.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at sales@nofran-electronics.com or mailing us at: 

NOFRAN Electronics & Furnitures
35 Rue Edouard Estaunie
21160 Marsannay La Côte
FRANCE

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@nofran-electronics.com or mailing us at:

NOFRAN Electronics & Furnitures
35 Rue Edouard Estaunie
21160 Marsannay La Côte
FRANCE

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should mail/ship your product to:

NOFRAN Electronics & Furnitures
35 Rue Edouard Estaunie
21160 Marsannay La Côte
FRANCE

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.